CONTACT
Talk to a person at Calderwell
We are a small distribution company, not a call centre, and the same handful of people answer the email, the phone, and the refund requests. Write to us and you will get a human reply inside one business day.
| Product and account | support@leanburnlab.com |
|---|---|
| Orders and returns | orders@leanburnlab.com |
| Telephone | +1 (513) 402-7188 |
| Hours | Monday to Friday, 8:00 AM to 6:00 PM ET |
| Response time | Within one business day |
| Postal address | 312 Walnut Street, Suite 1140 Cincinnati, OH 45202 United States |
When we are slowest
Monday mornings and the first week of a new production run, when the verification questions arrive in batches. If you write then, you may wait until the following morning rather than the same afternoon. Every message gets answered, and nothing sits in a queue over a weekend without at least an acknowledgement.
Before you write
- Order or shipping question? Have your order number handy. Delivery timings are here.
- Refund? The five step process is written out, and yes, a person handles it.
- Checking a bottle? Compare your lot code against the verification page first, then send us a photo if it does not match.
What we can and cannot help with
We can tell you where your parcel is, replace a damaged one, process a refund, confirm whether a lot code is ours, send you the certificate reference for the current run, and answer questions about how the product is taken, stored, and shipped. We can also tell you honestly when we do not know something, which happens most often around the undisclosed dose amounts.
We cannot give you medical advice, tell you whether LeanBurn Drops is safe alongside a medication you have been prescribed, or predict what results you will get. Those questions belong with your own clinician, and we would rather say so than guess. We also cannot help with a bottle bought from a marketplace seller, because we have no record of the sale and no way to trace the bottle.
How payment and shipping work
Orders are taken through the authorized encrypted checkout that opens from our order buttons, and parcels leave our Ohio fulfillment desk. This is the only authorized contact channel for LeanBurn Drops in the United States, which is also step four of the source check.
We will never ask you for card details by email or on the telephone. If someone claiming to be Calderwell does, it is not us. Forward the message to support@leanburnlab.com and delete it.